Pindo - Changes in production affected French messages with special characters – Incident details

All systems operational

Changes in production affected French messages with special characters

Resolved
Operational
Started 10 months agoLasted about 13 hours

Affected

api.pindo.io

Operational from 7:21 AM to 8:21 PM

Updates
  • Resolved
    Resolved

    Tested if french characters are being rendered well and closed the issue

  • Monitoring
    Monitoring

    We have reverted back the changes to first notify customers of changes and have pricing per encoding introduced

  • Identified
    Identified

    The issue is associated with an attempt to adjust on telco charges over messages with ASCII-Extended characters

  • Investigating
    Investigating
    We are currently investigating this incident.