Pindo - SMPP server down – Incident details

SMPP server down

Resolved
Operational
Started 10 months agoLasted 17 minutes

Affected

smpp.pindo.io

Operational from 5:51 PM to 6:08 PM

Updates
  • Resolved
    Resolved

    Conducted tests to assure the service is working well. Added mesures to avoid such issues in the future by conducting stress test close to midnight preferably in the weekends when there is less traffic.

  • Monitoring
    Monitoring

    Stopped testing process. Restarted the server and fixed the issue.

  • Identified
    Identified

    SMPP server received multiple request while testing uptime mechanism which caused CPU and RAM spike and cause server shutdown.

  • Investigating
    Investigating
    We are currently investigating this incident.