Pindo - Failure to deliver SMS – Incident details

The primary provider have fixed the delivery issue and we switched back to it. This solves also the issue with SenderIDs—now all custom senderIDs are working as intended.

We are continually engaging with the secondary provider to fix permanently their system to use senderIDs appropriately

Though message are being sent via secondary provider. We have noticed the issue with senderID which are being displayed as either "Airtel" or "ECP". We directly engaged the secondary provider to fix the issue.

We have identified an issue with our primary provider and switched to the secondary provider to avoid any prolonged down-time