Pindo - Airtel SMS unable to reach recipients – Incident details

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Airtel SMS unable to reach recipients

ResolvedDegraded performance10 minutes

Affected

app.pindo.io

Degraded performance from 2:10 PM to 2:15 PM, Operational from 2:15 PM to 2:20 PM

api.pindo.io

Degraded performance from 2:10 PM to 2:15 PM, Operational from 2:15 PM to 2:20 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Airtel SMPP was not responding caused by VPN. We shifted to secondary provider as mitigation while fixing the issue

  • InvestigatingUTC
    We are currently investigating this incident.