Pindo - Unable to connect with the Primary Telco – Incident details

All systems operational

Unable to connect with the Primary Telco

Resolved
Degraded performance
Started 10 months agoLasted about 1 hour

Affected

app.pindo.io

Degraded performance from 7:28 AM to 7:29 AM, Operational from 7:29 AM to 8:29 AM

api.pindo.io

Degraded performance from 7:28 AM to 7:29 AM, Operational from 7:29 AM to 8:29 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We are now processing all rejected SMS to assure all messages are sent

  • Monitoring
    UTC
    Monitoring

    The primary telco fixed the issue and we are shifting back to the primary now and monitor it.

  • Identified
    UTC
    Identified

    Switched to Secondary telco while engaging the primary to solve the issue on their end

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.